Most cleaning companies use cleaning products that contain chemicals, which are hazardous to the health of your family and the environment.. Because of this Nature Kleen only uses products that are chemical-free and environmentally-safe; products we make ourselves with ingredients that are natural and organic.
Unless, otherwise agreed upon, payment is expected in full the day of the cleaning. Any check returned from your bank will be assessed an additional fee of $35.
Nature Kleen will provide all the solutons for the service, but for health reasons the client is required to provide sponges (cellulose); cotton or cloth mop; rags and cloths; bucket; vacuum; broom and dustpan; paper towels; trash bags, and scrub brush.
We garante full satisfaction and ask that (whenever possible) that you inform us of any problems or shortcomings before we leave or within 24 hours of your cleaning. We will return and re-clean at the earliest time that is convenient for you and us. Still, we ask that items of extreme value that require special care be taken care of by the owner. And occasionally, we encounter conditions that require repeated cleanings to appear their best. We will work with you in the most cost-effective, chemical-free way to find a remedy for these conditions.
You may reschedule, skip, cancel or add to your cleanings. But we do ask for at least a 48-hour notice for any of these actions. Short notice rescheduling or cancellation can impact service to other clients, make it difficult to reschedule our service and impact our income. So, please be courteous and call. Without at least a 48-hour notice, you will still be charged for the service, and payment will be required at your next scheduled cleaning.
To provide you with quality and efficient cleaning service, it is best that we work in an environment that is free from distraction, interruption and as much clutter as possible. If there are distractions or clutter that affect our ability to work, we reserve the right to charge for extra time spent in the home. We will not pay for any damage or loss of items that were not properly secured or that was damaged before cleaning.